FAQ

What insurances do you accept?

We accept most health insurances. Please refer to the list below:

  • Medicare
  • Tricare
  • Medicare Advantage Plans
  • Blue Cross Blue Shield
  • Blue Care Network
  • Priority Health
  • Cofinity Network (formerly PPOM Network)
  • Aetna
  • Cigna
  • Humana
  • Medicaid – State Plan only (no county HMO plans accepted)
  • ASR Physician Care
  • HAP (Health Alliance Plan)
  • United Healthcare

What is your payment policy?

Insurance co-pays are due on the date of your office appointment. We accept cash, check, and credit card (Mastercard, Visa, and Discover card).

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Why do I have to complete forms requesting information that has already been provided to my primary care physician or the hospital?

We want to be sure that we have the most up to date information directly from you so that we are able to provide the highest quality care you deserve by establishing an appropriate plan of treatment based on that information.

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What are your office hours?

8:00 a.m. – 5:00 p.m. Monday – Friday.

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Where are you located?

Our office is located in the Munson Professional Building, which is a brown brick building attached to the back of Munson Medical Center at the end of Sixth Street. We are on the third floor in Suite 306. Once off the elevators on the third floor, turn right and our suite is the first door on the left.

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Where do I park?

Parking lot C is available for Munson Professional Building visitors.

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Who do I call if I have a medical emergency and the office is closed?

Call 9-1-1 or go to the emergency room if you need immediate medical attention, otherwise, call Munson Medical Center at 231-935-5000 and ask for the physician on call for Surgical Associates of Traverse City to be paged with your question.

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Do you accept patients without health insurance?

Yes. We do accept patients who do not have health insurance. We require payment on the day of service for office appointments. We prefer payment in full prior to the date of a surgery or procedure. However, when full payment prior to a surgery or procedure is not possible, payment arrangements may be an option.

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Who do I contact if I have a question about my bill?

Our coding and billing department would be pleased to answer any questions related to your medical bill. Please call 231-935-2418 between 8:00 a.m. – 5:00 p.m., Monday – Friday.

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Who do I contact if I have a question following surgery?

Our clinical department would be pleased to answer any of your clinical questions. Please call 231-935-2417 to reach clinical staff between 8:00 a.m. – 5:00 p.m., Monday – Friday.

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Where do your surgeons perform surgeries?

Munson Medical Center and Northwest Michigan Surgery Center.

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Do your physicians perform endoscopies?

Yes. All of the physicians at Surgical Associates of Traverse City perform screening and diagnostic colonoscopies, as well as upper endoscopies.

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What is the difference between a screening and diagnostic colonoscopy?

A screening colonoscopy is recommended when a patient is 50 years or older and has no symptoms indicating cancer or polyps. Identifying and removing polyps before they become cancerous prevents the development of colorectal cancer.

A diagnostic colonoscopy is recommended when a patient complains of rectal bleeding, a change in bowel habits, or other unexplained abdominal symptoms. This procedure enables physicians to check for bowel diseases such as ulcerative colitis and Crohn’s disease, as well as monitoring patients who have a history of polyps or colon cancer.

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